The library is open to the public Monday through Saturday from 10:00 AM to 2:00 PM. Please note that some library services will not be available during the first stage of reopening. Contactless curbside pick-up of held material will continue to be available Monday through Friday from 10:00 AM to 6:00 PM and on Saturday from 10:00 AM to 2:00 PM.
Is it safe to check out books from the library through Curbside Pick-up?
All items returned to the library are quarantined for at least 72 hours before staff check-in, sort and shelve materials. When handling books, staff are required to wear masks, gloves, and to perform proper hand hygiene. We feel that this protocol is adequate to minimize exposure to COVID-19. We are not disinfecting materials.
I turned in my books/dvds/audiobooks, but they are still on my record.
Because we are quarantining all items returned to the library, your books/dvds/audiobooks will show up on your record for at least three business days and up to a week. All items are backdated at check in to reflect this quarantine period and late fines for those days will not be applied.
What kind of digital resources are available?
These digital resources are available 24/7:
Libby: For downloading e-books, e-audiobooks, and graphic novels. Hoopla: For downloading e-books, e-audiobooks, movies, and graphic novels. Kanopy: For streaming movies. Flipster: For viewing magazines online. Tumblebooks: For children’s animated storybooks PebbleGo: Visual databases for children Capstone Interactive: For children’s e-books on a wide variety of non-fiction topics. Plus, a lot more that can be found on our website's homepage.
How do I get help with apps?
While the library building is closed to the public, O’Neal Library staff will maintain a digital help desk available Monday through Saturday 10:00 AM to 6:00 PM. Email us at firstname.lastname@example.org or call 205-445-1101.
All items will check out of their normal loan period, including items checked out through Curbside Pick-up. The receipt included in your pick-up bag will have due dates for each item.
How do I renew items?
You may renew items here, the O'Neal Library app, or over the phone with your library card number. All items eligible for renewal will also be renewed automatically three days prior to their due date. Items will renew up to two additional check out periods. Items on hold for other patrons will not be renewed.
PINs can be reset at https://vulcan.bham.lib.al.us/pinreset. Type in your library card number where indicated and click the submit button. You will receive an email sent to the address associated with your library account with a link to choose a new PIN.
You can also reset your PIN over the phone using your library card number by calling 205-445-1101
Can I use a study room?
Sorry, our study rooms are not available at this time.
Do you offer test proctoring?
At this time, we cannot offer test proctoring.
Can I still make a reservation for the Community Meeting Room or Conference Room?
Sorry, our meeting rooms are closed to the public at this time.
I already reserved the Meeting Room or Conference Room for a date within the suspension of operations. Can I get a refund?
Yes, all usage fees for the Meeting Room and Conference Room will be refunded. Send an email to email@example.com with your name, the date you reserved a room, a name for the refund check to be made out to, and a mailing address for the check.
Call us at 205.445.1166 to reserve a computer. We have about 15 appointments available per day. We will ask you a few simple questions about what you want to do on the computer to help us understand what kind of assistance you may need. Once you have an appointment, check in upstairs at the reference desk for further instructions.
What if I need help?
We are offering remote assistance only. That means that you will need to use the chat application on the desktop to ask for help. Staff will not be able to join you at the computer.
How long can I use a computer?
Computers are available for one hour per person per day. You must honor your appointment time. If you are more than 10 minutes late, you will have to reschedule your appointment.
We have two computers dedicated for people who just need to print something off or do a quick email check. Those computers may be used for a maximum of 15 minutes at a time and do not require a reservation.
How do I get my printouts?
When you send a job to the printer, you go retrieve it yourself at the printer next to the reference desk. You may pay for your printouts in any one of 3 ways: 1) drop some cash into the cash box on the wall to the left of the printer (no change available), 2) click the “Pay for Printouts” icon on the desktop and pay using PayPal, or 3) ask a staff member at the reference desk to add a charge to your library account.
Where can I save my documents?
We do not offer storage. ALWAYS BRING A PORTABLE STORAGE DEVICE IN CASE YOU NEED TO SAVE YOUR WORK.
Can I use the copier?
Our copier is unavailable at this time. The UPS store in Crestline is offering copier service, but please call them at (205) 870-7797 before you visit.