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How do I get help?


We are here to help. You can search our website for answers using the search box in the upper right hand side of the page. If you're in the library, ask anyone with a library name tag for friendly assistance. Feel free to give us a call at (205) 879-0459, send an email to info@oneallibrary.org, or chat with us using the widget on this page!


How do I get a library card?

 
If you live in Jefferson County, you can get a library card at no cost at any of the 40 Jefferson County Library Cooperative locations. Here’s a list of all 40 libraries in the county. You can also apply for a card online. If you live outside of Jefferson County, you can still get a library card for a $50.00 annual fee.
 
To get a card, you must present your driver's license (or some form of government-issued identification) and proof of residency (a driver’s license with your current address is sufficient). Children needing a library card must come in with their parent or legal guardian.

Examples of acceptable identification include:

  • Driver’s license
  • Passport
  • Student ID

Examples of proof of residency include:

  • Utility Bill
  • Apartment Lease
  • Letter on letterhead from a shelter

We also ask for your email address, which is used to provide you with library information ONLY, including notice of items on hold or due, and information about library services and activities.  

How do I find a book or other material?

You can search using our catalog, kids' catalog or try our new Vega catalog to find any material available:

      

How do I find ebooks, audiobooks, or movies?

We have several different ebook and audiobook services (although you can find most items in our regular catalog), as well as a couple of ways to stream video. You can also go directly to these services through the O'Neal Library app. 

               

You can find details on all the ebook, audiobook, and streaming services on the Adults page and the Children's page.

How do I renew books or materials?

You can renew materials in person, online, by chat, or by calling us at (205) 879-0459.
 
All items on your account should automatically renew up to 2 times unless:

  • The item has already been renewed 2 times.
  • The item is on reserve (hold) for another patron.
  • The library card is expired.
  • The account has fines exceeding $5.00.


To renew an interlibrary loan (ILL, or a book from outside Jefferson County), please call the ILL office at (205) 226-3730.

How do I reserve an item?

You can reserve items through the catalog using the following steps:

  1. Search the catalog for the title you wish to reserve.
  2. Click on the Request button.
  3. Type in your name and library card number.
  4. Choose the location where you would like to pickup the item.
  5. You will get a pop-up window that tells you the status of your request.


If you're having trouble finding or reserving an item, give us a call at the library (205) 879-0459, or chat with us using the widget below, and we'll help you out. We can also find items for you that can be reserved through inter-library loan if not available in our catalog.

How do I pay my fines?

Fines and bills may be paid at your local library. The O'Neal Library accepts cash, checks, MasterCard, and Visa at the main circulation desk (we cannot take cash or check at this time).

You can also pay your fines online. Log in with your library card number and pin. Here, you can view and pay any fines you may have on your account with a credit card. The library accepts MasterCard, Visa, American Express, and Discover cards online.

If you include an email address with the credit card information you submit, a receipt will be sent automatically to that email address. A payment receipt also displays online and may be printed.

The library contracts with a third party to manage this service and neither has access to, nor is responsible for, the credit card information of patrons who choose to use this service.

Does the library have computers for public use?

Our public computers are available by reservation only. You can make a reservation Mon-Sat at 10:30am, 11:30am, and 12:45pm. To make your reservation, call 205-445-1166. Reservations are for 1 hour per day. Please refer to the Public Computer FAQ for details. 

Standard software includes: Office 2013 Suite, Chrome, Firefox, Adobe Reader, Ancestry, Morningstar Funds, Internet Explorer.

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We have two iMacs in the Makerspace available for reservation if you need access to Apple or Adobe software. Contact Justin at 205-445-1103 or jmorrison@oneallibrary.org to make a reservation. 

How do I see my reading history?

The library's system does not keep a history of what you have checked out in the past. It only keeps a record of what is currently checked out and items with problems, such as fines.

You may choose to opt in to your Reading History. It allows you to keep a record of your checkouts. As the card holder, only you have access to your history. You may delete any or all of your checkout records, and you may opt out at any time. Please note that the library routinely erases checkout records for privacy reasons, and by opting in to this feature, you are choosing to retain the information.

Go to your library account and select View Your Record and opt in to keep a history of you have checked out. This option is not retroactive and will only record your reading history from the date you opt in. 

How do I find a department?

First Floor - Circulation Department, Children's Department, Staff picks, Adult Audiobooks, Large Print, and Adult New Releases

Second Floor - Adult & Reference Department, Young Adult Department, Makerspace, Adult Public Computers, Administration

How do I find a place to study?

Currently limited for safety

Four tables with two chairs each are available on the 2nd floor for study on a first come first served basis. Masks must be worn while studying and the one hour time must be observed.

Private study rooms, the quiet room, and meeting rooms are currently unavailable.

How do I reserve a meeting space?

Currently unavailable

The library has two meeting rooms available for rent.

Community Room (capacity 150)
130 chairs are available, along with 30 two-person tables and 2 large serving tables.

Conference Room (capacity 25)
12 rolling leather chairs around a stationary solid wood meeting table are available. 13 meeting room chairs may be requested as well.



reserve a room

Does the library have wi-fi?

Yes, we have a wireless network available to our patrons. Ask any staff member for instructions on joining the wi-fi network. 

About our wireless network:

  • The library's wireless network is not secure. 
  • While on a web filter and behind a firewall, our wireless network is completely open.
  • Library employees are not able to provide advanced technical assistance.
  • The library makes no guarantee that you will be able to make a wireless connection.
  • The library assumes no responsibility for the safety of equipment, configurations, security or data files resulting from connection to the Library's wireless network.
  • If you make changes to your laptop’s configuration, make sure that you are able to change them back so that you can keep your computer as safe as possible.


If your computer cannot see the wireless network at all or if you have a signal, seem connected, but you cannot get a web page to load, please try the following things:

  • Move to another area in the library; it could be that the access point nearest you is overloaded or out of service.
  • Check that you have wireless functionality turned on.
  • Make sure you are trying to connect to a network that begins with ONL or EOL. If not, you are not on the library wireless network.
  • If applicable, check your firewall settings: Are you only allowing trusted sites to connect to your laptop? If so, unselect “Only allow trusted sites.”